This Privacy Policy explains how Liza Counselling (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit lizacounselling.com or use our services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Liza Counselling provides counselling and psychotherapy services.
Contact details:
Email: liza99uk@outlook.com
Website: https://lizacounselling.com
If you have any questions about this policy or your data, please contact us using the details above.
2. What information we collect
We may collect and process the following types of personal data:
a) Information you provide directly
- Name
- Email address
- Phone number
- Any information you include in enquiry or contact forms
- Information shared during counselling sessions (sensitive personal data)
b) Special category data
As a counselling service, we may process sensitive personal data such as:
- Mental and physical health information
- Emotional wellbeing information
- Personal history shared during therapy
This is processed only with your explicit consent and for therapeutic purposes.
c) Technical data
When you use our website, we may collect:
- IP address
- Browser type and version
- Pages visited and time spent on site
- Cookies and similar tracking technologies
3. How we use your information
We use your data to:
- Respond to enquiries
- Provide counselling services
- Manage appointments
- Maintain clinical records
- Improve our website and services
- Comply with legal and professional obligations
We will never sell your personal data.
4. Legal basis for processing
We process your data under the following legal bases:
- Consent (e.g. for therapy and sensitive data)
- Contract (to deliver counselling services)
- Legal obligation (e.g. record keeping requirements)
- Legitimate interests (e.g. improving services, website security)
5. How we store your data
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
- Client notes are stored securely and confidentially
- Electronic data is password-protected and encrypted where possible
- Paper records (if used) are stored in locked storage
We retain data only for as long as necessary for legal, ethical, and professional requirements.
6. Sharing your information
We may share your data only in the following cases:
- With your explicit consent
- If required by law (e.g. court order)
- If there is a serious risk of harm to you or others
- With professional supervisors (in anonymised form only)
- With service providers who support website hosting or email systems (under strict confidentiality agreements)
7. Cookies
Our website may use cookies to:
- Improve website functionality
- Analyse site traffic
- Enhance user experience
You can disable cookies in your browser settings at any time.
8. Your data protection rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us using the details above.
9. Confidentiality in counselling
All counselling sessions are confidential. However, confidentiality may be broken if:
- There is risk of serious harm to you or others
- We are legally required to disclose information
- There is a safeguarding concern involving a child or vulnerable adult
Where possible, we will discuss this with you first.
10. Third-party services
We may use trusted third-party services such as:
- Website hosting providers
- Email providers
- Appointment booking systems
These providers are required to comply with data protection laws.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “last updated” date.
12. Contact us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Liza Counselling
Email: liza99uk@outlook.com
Website: https://lizacounselling.com